Refund policy

Thank you for purchasing from Rived. This Return & Refund Policy explains the conditions under which returns, replacements, or refunds may be provided for purchases of Rived’s Himalayan Shilajit.

By placing an order with us, you agree to the terms outlined below.

1. No Return or Refund on Correct Deliveries

Due to the nature of our product, returns, exchanges, or refunds are not accepted if the correct product has been delivered in good condition.

Once the order has been successfully delivered with the correct item, quantity, and packaging, the sale is considered final.

2. Damaged Product on Delivery

You may be eligible for a replacement or refund if the product is delivered in a damaged condition.

Examples of damage include:

  • Broken or cracked jar

  • Product leakage

  • Packaging severely torn or crushed affecting the product

If you receive a damaged product, please follow these steps:

  1. Take clear photos or videos of:

    • The outer packaging

    • The inner packaging

    • The damaged product

  2. Contact us within 24–48 hours of delivery with:

    • Your Order ID

    • Your name and contact number

    • Photos or videos showing the damage

After verification, we will either:

  • Send a free replacement, or

  • Issue a refund to your original payment method (depending on stock availability and review).

Claims without sufficient photo or video proof may not be eligible for replacement or refund.

3. Wrong Product Delivered

If you receive a different product than what you ordered, you may be eligible for a replacement or refund.

In such cases:

  • Do not open or use the product.

  • Share photos of:

    • The product received

    • The label on the jar or box

    • The outer shipping packaging with the shipping label

Contact us within 24–48 hours of delivery.

Once the issue is verified, we will either:

  • Arrange a replacement with the correct product, or

  • Process a refund if replacement is not possible.

4. Conditions Not Eligible for Return or Refund

Returns, exchanges, or refunds will not be accepted in the following cases:

  • Change of mind after purchase

  • Personal dislike or preference

  • Product opened, used, or partially consumed

  • Claims made after 48 hours of delivery

  • Minor variations in packaging, label design, or color that do not affect product quality

  • Delays caused by courier or logistics partners after dispatch

5. Refund Processing Time

If a refund request is approved, the refund will be processed within 5–7 business days.

The amount will be credited to the original payment method used during the purchase.

Actual credit time may vary depending on your bank or payment provider.

6. Order Cancellation Policy

Orders may only be cancelled before they are packed or dispatched.

Once an order has been packed or shipped, cancellation requests cannot be accepted.

For cancellation requests before dispatch, please contact our support team as soon as possible. Approval depends on the order processing status.

7. Contact Us

If you experience any issue with your order, please contact our support team with your order details and proof (photos/videos).

Address: Surat, Gujarat – 394107, India
Phone / WhatsApp: +91 6354664607
Customer Support Email: rivedsayurvedas@gmail.com
Working Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST